FAQ
General
What is Ashley's Privacy Policy?
Review ourĀ Privacy Policy.
Are there Ashley Stores outside of the U.S.?
Yes, there are many Ashley Stores located around the globe.Ā Locate a store
Can orders be shipped internationally?
Not yet, however, we do have many Ashley Stores located around the globe;Ā Find a store.
How do I update my online account information?
- Click on My Account located in the upper right hand corner of this page.
- Click on the Sign In button displayed in the drop down menu.
- Enter your account email and password and click the Sign In button.
- Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
- Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
- Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.
- Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.
Do you offer replacement parts?
For most products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice. You can also go toĀ http://ashleyfurniture.partsĀ with you item number and serial number to order warranty parts.
How do I touch up my furniture?
Most home improvement stores offer touch-up solutions in marker and ācrayonā forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturerās instructions.
I need assembly instructions for my furniture. Where can I get them?
Using the item number from your email confirmation or from the packing list, key the item number into the search box.Ā Once you are on the product detail page, the assembly instructions are there and you can print as needed.
Assembly Instructions
If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.
If not, you may contact Customer Care at 866-436-3393 or Message Us on the website; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble.Ā
Or you may fax your request to 800-856-4976 or mail it to:
Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612
You may also, call Customer Care at 866-436-3393.
I don't want to get Ashley promotions through the U.S. Mail, how do I opt-out?
OurĀ privacy policyprovides you with information about your data rights, including access, deletion, and opting-out.Ā Just go toĀ https://www.ashleyfurniture.com/privacy-policy/or, to submit a request, clickĀ https://preferences.ashleyfurniture.com.
How can I unsubscribe from your email list?
Just click āUnsubscribeā located at the bottom of the email.
Have you received a suspicious email about Ashley?
Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Ashley Furniture Industries, Inc.
Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an "Ashley Representative".
Ashley has posted an email scam reporting system with tips to avoid becoming a victim on its commercial website. Please take a moment to review the reporting system.
Returns
What is your online return policy?
Online Purchase Return Policy
Standard Shipping Items
If your Standard Shipping item arrives damaged, please contact Customer Care
within 72 hours. We accept the return of Standard Shipping item(s) within 30
days of delivery (please note return shipping fees may apply). To report
delivery damage or make a return, call Customer Care at 866-436-3393. For
Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturerās warranty, if any.
No-Hassle Delivery + Assembly and Doorstep Delivery For
Items Ordered Online
ā Ā Please
inspect your items on delivery. For any item that you received damaged or with
a manufacturerās defect, we will work with you to repair, replace, or pick-up
the item if you contact Customer Care at theĀ phone number on your emailed
order confirmationĀ within 72 hours of delivery. Otherwise, ALL SALES ARE
FINAL.
Return Requirements
ā Ā In
order to receive the full amount of the refund described in this Return Policy,
all item(s) must be: (1) in new/unused condition and (2) returned with all
accessories and parts and securely packed in all original packaging (unless the
packing was removed as a part of the No-Hassle Delivery + Assembly).
We do not accept returns on Final-Sale and Clearance Items,
Special Orders, or Monogrammed or Personalized Items, except for items
delivered damaged or defective and reported to us within 72 hours after
delivery.
Mattresses and Foundations
ā Ā Returns
on mattresses or foundations are controlled by the manufacturerās warranty, if
any. Please contact the phone number on your emailed order
confirmationĀ for inquiries regarding mattress or foundation returns.Ā
Exchanges/Refunds
ā Ā The
returned item(s) are inspected immediately upon receipt. Any appropriate
exchanges, credits and refunds will be issued for the purchase price of the
returned item(s); taxes are refunded in accordance with applicable state law.
With the exception of refunds for damaged or defective merchandise, shipping,
delivery, and handling charges are nonrefundable, and return shipping or pickup
fees may apply. Ā Refunds are made based on the payment method used at the
time of purchase. Please allow 7ā10 days following receipt of the returned
item(s) for any credit or refund to display on your credit card statement.
In-Store Purchase Return Policy:
If you purchased in a store, check the terms and conditions
provided to you at the time of purchase (sometimes they are located on the back
of your receipt). In-store purchases, whether from independently owned and
operated stores or from stores owned and operated by Ashley Global Retail, LLC
or subsidiaries, set their own policies regarding returns and exchanges. Please
contact the store where you made the purchase. The storeās phone number is
located on your receipt or on ourĀ store locator.
Ā
Pricing & Taxes
Why do online prices and promotions differ from those at my local Ashley Store?
Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.
Why isn't my promo code working online?
Each promo code has its own set of exclusions. First, check the accompanying exclusions on your promo code to see if there are any prohibiting the discount. As a general rule, Ashley Specials, barstools, select dining chairs and sale/clearance items are excluded in promotions. Also confirm the expiration date on the promo code has not expired. View the latestĀ Ashley Coupons, Sales & Offers
What if the price changes after I make a purchase?
If you bought something from AshleyFurniture.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request, please call Customer Care at 866-436-3393 or message us.Ā We will then review and verify the price adjustment request. AshleyFurniture.com has the final decision for matching an online price.
The following limitations apply:
- The item must be identical, (e.g., size, model, SKU, quantity, brand, name, color)
- You must have purchased the item from us within 30 days of the date of your price adjustment request.
- The offer must be valid on the item that you purchased.
- We donāt provide price adjustments for:
- Bundle offers, rebates, mail-in offers, offers that include financing
- Prices that require a minimum quantity purchase
- Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
- Damaged, used, or refurbished items
- Price errors
- Prices as a result of pickup discounts
- Black Friday, Cyber Week and any special/holiday promotions are excluded
How is sales tax charged?
All merchandise purchases are subject to sales tax based in accordance with the current state and local tax rates for the Standard Shipping/No-Hassle Delivery + Assembly or Doorstep Delivery destination. Taxes are generally calculated on the total selling price of each item, which depending on local and state laws, may include discounts and shipping and processing charges.
I'm a Tax Exempt Organization or Reseller, how do I make a purchase without paying sales tax?
At this time we are unable to process tax exempt orders through online sales. When you accept the terms and conditions when placing your order online you are accepting the price of the tangible personal property, delivery fees, and estimated sales tax, along with the sales tax terms and conditions. Our products can be purchased tax exempt from many of our Ashley Store retail locations throughout the country.
Payment
What forms of payment are accepted?
We accept VisaĀ®, MasterCardĀ®, American ExpressĀ®, and DiscoverĀ® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards. We also accept financing offered by Synchrony and Concora Credit and leases from Acima Leasing. Click here toĀ learn more.
Can I use my Ashley Advantage⢠card to pay for online purchases?
You can pay for online purchases using an Ashley Advantage⢠credit card/account issued by Synchrony or Concora Credit. Apply for credit here. If you already have an Ashley Advantage⢠card/account through Synchrony or Concora Credit or have a lease with Acima Leasing, you can use it online. We are unable to accept Ashley Store cards issued by other financial providers.
When is my credit card charged for an online purchase?
For standard shipping, your credit card will be charged on the date the order ships.
For home delivery purchases, the credit card is charged on the day your order is delivered or the next business day.
Do you have financing plans?
Yes. Read details about our currentĀ financing promotions.
Can I finance my online order?
Do you offer layaway?
We do not have an online layaway, however, your local Ashley Store may offer this service.Ā Locate a Store.
My order was canceled, but the charge is still showing on my credit card account. What happened?
These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your credit card company to release any pending holds as Ashley has no control over the grace period for releasing authorized funds, particularly debit card funds.
My order was canceled, but the charge is still showing on my credit card account. What happened?
These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your credit card company to release any pending holds as Ashley has no control over the grace period for releasing authorized funds, particularly debit card funds.
Can I pay my bill online?
Yes. Pay your Ashley Advantage⢠credit card billissued by Synchrony Financial here.
What is a pre-authorization charge?
A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as ASHLEYFURNITURE.com order), then submit a final charge later (such as when your ASHLEYFURNITURE.com order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.
Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (Timeframe depends on your financial institution). Contact your financial institution if this does not occur.
Why am I seeing multiple pending charges?
- Ashleyfurniture.com will request one authorization against your credit card per order confirmation number.Ā The sum of the authorizations will equal the total of your order.
- If āSubmitā is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one of the pre-authorization will be charged to your account upon shipment of your order.
What is the CVN or Credit Card Verification Number?
This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.
For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.
Ratings & Reviews
What are Ashley's Rating and Review Guidelines?
Ashley values your feedback!
When writing your review, please consider the following guidelines:
- Focus on the product you purchased.
- Provide details about why you liked or disliked a product
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, āspamā content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
Please contact ourĀ Customer CareĀ with feedback or concerns about pricing, ordering, delivery, or other issues.
Enjoy writing your review!
Protection Plans
What is an Extend protection plan?
Extend protection plans are service contracts that provide customers with additional protections such as coverage for accidental damages that fall outside the scope of the manufacturerās warranty. Extend protection plans do not replace the manufacturerās warranty, but augment coverage for customers and extend protection after the expiration of the manufacturerās warranty.
What does Extend do?
Extend provides easy-to-use product protection above and beyond the manufacturerās warranty, so you can enjoy your purchases without having to worry.
What does Extend Product Protection cover?
Covered products include indoor and outdoor furniture, area rugs, mattresses, electronics, and power bed bases. Read theterms and conditions for specific coverage details.
What if I bought a protection plan from GBS?
Making a claim is easy: Have your sales receipt and pre-registered
Protection Plan document, call GBS Enterprises at 1-877-800-2080 or visitĀ https://protectall.gbsent.com/, and answer a few questions.
What products arenāt covered?
Some items are not eligible for coverage, including lamps, accent pieces, and decorative accessories. Read theĀ terms and conditionsfor more details.
Where can I purchase an Extend protection plan?
Extend protection plans can be purchased at Ashley Furniture, either in-store or online, simultaneous to your purchase of the covered furniture.
What happens after I purchase Extend Product Protection?
You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care atĀ 866-434-3393if anything requires correction.
How can I contact Extend?
Contact Extend online 24/7 to file a claim. Most issues are processed in minutes. For further help, email support@extend.com or call (877) 248-7707 Monday-Friday, 9am-8pm EST and Saturday 9am-2pm EST.
How do I access my Extend Product Protection?
Login to your account online to file a claim and find plan information.
How do I submit a protection plan claim for accidental stains or damage to my furniture?
You can submit a claim to your protection plan provider on their website or app, or you can call their customer service at their phone number listed on your protection plan certificate. Please check the paperwork that came with your sale to verify who your protection plan provider is. Below are links to the provider websites.
Extend:Ā https://customers.extend.com/en-US/authentication
Reguard:Ā https://www.reguardprotection.com/
GBS:Ā https://portal.myprotectall.com/auth
Montage:Ā https://www.montagefs.com/consumer/
Guardsman:Ā www1.guardsman.com/guardsman/claim/logIn.html
If you are unsure of you protection plan provider, please ask a chat agent to your right.
Shopping
Why do online prices and promotions differ from those at my local Ashley Store?
Advertised pricing and promotions are available online only. In-store pricing and promotions do not apply to online pricing.
Can I order by telephone?
At this time, we cannot take orders over the phone. You may order onĀ ashleyfurniture.comor fromĀ a Ashley Store near you.
What forms of payment are accepted?
We accept VisaĀ®, MasterCardĀ®, American ExpressĀ®, and DiscoverĀ® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards. We also accept financing offered by Synchrony and Concora Credit and leases from Acima Leasing. Click here toĀ learn more.
What internet browser do I need to shop online?
- If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.
Google ChromeĀ (Preferred Browser) - Safari
- Mozilla Firefox
Can I finance my online order?
Do you have financing plans?
Yes. Read details about our currentĀ financingpromotions.
How do I know you've received my order?
You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care atĀ 866-434-3393if anything requires correction.
How do I check the status of my online order?
Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed. If you have created an Ashley account when placing the order, go online and log intoĀ My Account, then click on Order History.
Guest order tracking is also available online; navigate your mouse to My Account at the top of the page, click Order Status, and then enter in your confirmation number, your email and your billing zip, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed online).
If you checked out as a guest, please call Customer Care at 866-436-3393, and we will be happy to assist. Have your confirmation number, email, and billing ZIP Code to use this service (confirmation number is located within your emailed order confirmation.)
Can I make changes or cancel my online order?
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
Standard Shipping - Please call Customer Care at 866-436-3393 for assistance. They will locate your order and see if it can be revised or canceled. If the product has already shipped, you may return it under ourReturn Policy.
No-Hassle Delivery + Assembly or Doorstep Delivery āTo change or cancel an order, call Customer Care at 866-436-3393. They will determine where your order is in the process and whether it can be revised or canceled. If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under ourReturn Policy.
If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months - In-store Only
On in-store purchases made with your Ashley AdvantageĀ® Synchrony credit card at participating locations from 4/29/2025-6/2/2025. Equal monthly payments required for 72 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
#Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
24 Months Special Financingā”* - Online Only
On online purchases of $999 or more made with your Ashley AdvantageĀ® Synchrony credit card. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 24 Months. Minimum monthly payments required.
**Qualifying purchase amount must be on one receipt. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 07/16/24: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. A promo fee will be charged equal to 2% of the amount financed on an equal payment no interest promotion of 18 months or more. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Startā”^
#"$1 to start" is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit5
Acima offers lease-to-own transactions. "Shop Without Using Credit" means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the Not available in MN, NJ, WI, or WY. Not all applicants are approved.
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